Shipping policy

Last updated: 6 June 2026

We currently deliver Wag Forward orders to customers throughout the United Kingdom.

UK delivery costs

Our standard delivery pricing is:

Orders below £40: £2.95 Standard UK Delivery
Orders of £40 or more: FREE UK Delivery

The applicable delivery option and charge will be displayed during checkout before payment.

Delivery times

Our estimated standard delivery time is 4–8 days.

Delivery estimates are provided as a guide rather than a guaranteed arrival date. Occasionally, circumstances outside our reasonable control may affect delivery times.

Where available, more specific delivery information may also be shown during the ordering process or in your order confirmation.

Order processing

Once your order has been placed, it may enter processing shortly afterwards.

When an order has entered fulfilment, we may be unable to change:

The delivery address
Products or variants
Quantities
The order itself

If you spot a mistake, email hello@wagforward.co.uk as soon as possible and we will do our best to help.

Tracking

Where tracking is available for your order, tracking information will be provided once your parcel has been dispatched.

Please allow some time after receiving your tracking information for the carrier's system to update.

Multiple items

In some circumstances, products from the same order may arrive in separate parcels or at slightly different times.

If this happens, you will not be charged any additional delivery fees beyond those shown at checkout.

Incorrect delivery address

Please check your delivery details carefully before completing your order.

If you notice an incorrect or incomplete address after ordering, contact hello@wagforward.co.uk as soon as possible.

We will try to update it where possible, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

Delayed orders

Occasional delays can occur due to courier networks, unusually high demand, severe weather, public holidays or other events outside our reasonable control.

If your order appears significantly delayed beyond the estimated delivery window, contact us with your order number and we will investigate where reasonably possible.

Lost parcels

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

Check around the delivery location and any designated safe places.
Check with other members of your household or nearby neighbours.
Review any delivery information or photographs provided by the carrier.
Contact us if the parcel still cannot be located.

If an order appears to have been lost in transit, contact hello@wagforward.co.uk and we will investigate.

Damaged deliveries

If an item arrives damaged, please contact us as soon as reasonably possible and preferably within 30 days of delivery, including your order number and photographs of the damage where possible.

Please see our Returns & Refunds Policy for further information.